FAQ

Step 1: Click on the category of your choice. Step 2: Click on SHOP NOW. Step 3: Click on ADD TO CART. Step 4: Click on CHECKOUT where you must complete the details of your order and place your order successfully. If you have any further questions, you can call our helpdesk at___________ or chat with us using the Live chat at the bottom of your screen.

For all Prepaid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS from your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Yes, you can leave items in your cart, however, the price and availability of these products will be reflected on a real-time basis. Hence, there is a possibility that the product may go out of stock or the offer on the product may expire from the time you added it to your cart.

Signing up for an account will give you benefits and give you a superior experience while shopping on Kailyne. Your account allows you to: 1. Track all past and present orders at any time in one place. 2. Notifications as soon as your favorite products are back in stock. 3. Rate and review products. 4. Never fill in your address and payment details more than once.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Kailyne account and are signed in at the same time.

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track The Order tab that allows you to see the exact status of your order in real-time.

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on 707 707 0091 (Timings: 9:00AM to 5:00PM IST) and we will be happy to help you with your order cancellation.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be canceled within 24 hours of cancellation and reflected as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on 707 707 0091 (Timings: 9:00AM-5:00PM IST) or email us at hello@kailyne.com .

All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations that are in the interiors or in difficult coverage areas, this may take between 10-12 working days.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Kailyne takes no responsibility for goods signed by an alternative person.

While we try our best to fulfill your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

Yes, you can, just add a note in the remark column, our team will further coordinate with you for further details.

When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.